Business Training
Are you frustrated with a high turnover of staff? Would you like to know the secrets of keeping good people in your company over the long haul? We assess your needs as a business and create an unique plan suited for your business by providing custom-designed staff training that is both entertaining and educational.
We offer personal support that is relevant and practical. We specialize in companies who are genuinely interested in the needs of their staff. Managers who want to keep good staff around for a long time.
Workshops Include: The following is an outline of each workshop; however these workshops are created after interviewing your business, which may change some of the dynamics specifically related to your unique desires and needs.
Building Team Rapport
Learn how to play on the same team instead of competing with one another. In this workshop staff members will learn how their thinking is affecting their behavour with one another. This fun and inter-active workshop, is designed to bring your group closer together by developing a sense of belonging and ownership.
Customer Service and Sales
Are your staff chasing away your customers or encouraging customers to tell others of the great service they receive? In this workshop your staff will learn how to develop rapport with customers, develop trust, find out their needs, and service them with excellence. Sales techniques will be covered to help your staff will comfortable with the process. This light-hearted and fun workshop will give your staff the tools they need to keep happy customers and encourage them to bring in new business. This interactive workshop will give your staff opportunities to practice the skills they learned through role-plays.
Communication
What is the atmosphere of your company? Is the environment filled with gossip, strife or competition? Or is it a place of friendly chatter, working side by side with coworkers? Happy staff means happy customers and there is no greater way to enhance the work environment them by positive, up lifting feedback and open lines of communication. These skills are often taken advantage of, but seldom taught. This workshop is designed to enhance the communication level of your staff by providing practical teaching. The topics covered will include developing assertive skills, active listening, asking questions, clarifying, giving feedback, establishing healthy boundaries and much more. Your staff will learn the different types of communication and gain a healthy appreciate for others who may think differently. This workshop will give your staff the confidence they need to learn to speak openly, respectfully and honestly.
Work and Wellness
Having healthy staff who have energy for the workplace and a positive attitude enhances the quality and the performance of your staff. It means having less sick days, and enhancing the work environment. This workshop is full of practical tips that are easy to understand and simple to apply. Topics covered will include healthy eating habits, stress management techniques and simple exercises. Your staff will gain new motivation as we show you how to offer incentives and accountability for a fitness challenge.
Contact us to set up a free consultation for a workshop designed for you
